Why we want you
As our Sales and Marketing Operations Specialist, you work with the efficiency and effectiveness of a conveyor belt feeding a cash register.
Like a spider with 8 umbrellas for legs, your reach stretches far and wide – optimising our commercial operations across multiple parts of the company. Working with Marketing, Sales and Customer Success, you enable our teams to maximise marketing opportunities and recurring revenue, minimise churn, and develop and grow accounts.
Your extensive web of projects brings you clear line of sight across the entire Customer Lifecycle, from Lead to Renewal. This holistic view fuels your expert performance analysis, reporting solutions and decision-making towards the whole organisation, as well as external stakeholders.
In a hybrid role that merges your spidey-sense with operations knowledge, business intelligence, and strategy, you’ll sniff out and fill gaps that lack an owner and act as a central hub of information for the entire organisation.
N.B. If you are actually a literal spider, please do not apply. You are good for the above metaphors but you are terrifying.
What makes you a Champ
2+ Years of experience from a role in revenue operations in a fast paced SaaS environment
Owning and driving Sales Operations in a prior role is a pre
Experience identifying operational process improvements and leading projects to drive change
Experienced working with Salesforce, ideally a Salesforce Admin
Strong insight into SaaS tech stack (Marketing Automation, CRM, Connectivity)
Excellent understanding of standard business practices and SaaS KPIs
Strong Excel skills, including pivot tables and analytics tools
Experience with business intelligence (Looker) and data visualisation tools are a pre
Fluency in spoken English
Excellent communication skills with interdisciplinary teams
Tech stack geek
What you’ll do with us
Provide insightful commentary and reporting on key metrics and analytics across the entire commercial organisation. Insightful commentary on office ping-pong matches is also appreciated.
Enable the commercial team to become more productive through proactive and targeted lead, prospect and customer management.
Assist our leadership in understanding areas of inefficiency, process bottlenecks and inconsistencies.
Help define and enable the planning of the commercial strategy across all customer segments.
Train teams on the relevant tools, best practices and processes, and take an active role in onboarding of new champs.
Work collaboratively with the other teams of the business to create efficiencies in both processes and tooling
GTM Strategy and Execution: Building, segmenting and prioritizing target account lists, enabling sales teams and marketeers to work more efficiently and increase conversion rates
Reporting & Analysis: Build reports (standard and ad hoc) to provide insights on sales, marketing and retention performance. Prepare ad hoc analysis & decision papers
New Hire onboarding: Ensure timely onboarding and productivity of new commercial hires
System Enablement & Administration: Managing data uploads, account assignment, process workflows and ensure a clean database is maintained. Own the SaaS tech stack
Scalability: Drive scalability of the business in all core processes, decision making and execution
What we give to you
The opportunity to carve your own signature into the growth story of Hotelchamp, one of the fastest growing startups in Europe
As the old guy in Spiderman says, with great power, comes great responsibility – take control of your development and guide where you want to take your career within the company
Thank God it’s Thursday – Thursday drinks with the whole team and Thursday company lunch on us
Some of the most competitive but poorly skilled pub trivia players in the world – prepare to be challenged (and probably victorious)
A huge office in B.amsterdam – the biggest start-up ecosystem in Europe for start-ups, creatives and corporates. Featuring two lounges, a gym, and rooftop bar/restaurant overlooking the city, B.Amsterdam is like a miniature Silicon Valley – but without all of the expensive real-estate or self-driving cars.
What makes a Champ
You might have heard a lot of things about working in a startup. Honestly, we’re guilty of some of them – free drinks, a young team with funny accents from all over the world, and at least one of our developers has a beard. And also like a lot of start-ups, we’re growing at the speed of a cheetah on a skateboard going down a hill.
So what makes Hotelchamp different to other startups? The short answer is how we treat you. We celebrate the individual success of each and every employee, we’re just as interested in your development as our own, and we’ll absolutely push you to your limits – but never too far. We know that our company is only as good as the people who work here, so we only hire the best and the brightest. Because that’s what it takes to be a Champ.