Customer Success Manager (German speaking)

Are you passionate about building strong client relationships and helping businesses grow? As a Customer Success Manager (DACH) at Hotelchamp, you'll play a key role in empowering hoteliers to succeed by providing expert guidance and support. Join a dynamic team and make a real impact!

About Hotelchamp

At Hotelchamp, we empower hoteliers to regain control over the guest experience. In a market dominated by complex technology and fierce price competition, we provide intuitive solutions that allow hotels to focus on what matters most: delivering exceptional service. Our platform helps hoteliers build stronger guest relationships, increase direct bookings, and enhance overall customer satisfaction.

Your Role

As a Customer Success Manager for the DACH region (Germany, Austria, Switzerland), you will play a key role in building strong client relationships and ensuring they get the most value from our solutions. You will be responsible for guiding clients through the onboarding process, providing strategic advice, and acting as a trusted partner for ongoing success.

In this role, you will work closely with the sales, product, and support teams to align client needs with business goals. Your insights will help shape product development and ensure that Hotelchamp continues to meet the evolving needs of our clients.

What You’ll Be Doing

• Manage the entire customer journey, from onboarding to long-term success.

• Build and maintain strong relationships with clients through regular check-ins and strategy sessions.

• Provide tailored advice and training to help clients maximize the benefits of our platform.

• Act as the voice of the customer internally, working with product and development teams to address client needs.

• Identify opportunities for growth and advise clients on additional solutions that could enhance their business.

What You’ll Bring

• Experience in a customer-facing role, preferably in SaaS or hospitality.

• Strong understanding of e-commerce and Google Analytics is a plus.

• Native-level German and excellent English communication skills.

• Strategic thinker with a proactive, problem-solving mindset.

• Ability to work independently while collaborating with a dynamic, international team.

What We Offer

• A fast-growing, innovative company with an ambitious and supportive team.

• Flexible remote working options within CET timezones and with hubs in the Netherlands.

• Opportunities for personal and professional development.

• A positive and collaborative work culture where your input is valued.

Excited to Join Us?

We’re looking for someone passionate about customer success and eager to make a real impact. If this sounds like you, we’d love to hear from you!